After seeing bad reviews, I went against my better judgement and decided to give them a try for my kitchen. Dont waste your time. I wasted a month with this company. Awful experience. Terrible management that cant keep their staff in line. Their kitchen designer was beyond terrible. No customer service skills whatsoever and was incapable of creating an original design. Completely unprofessional.
WORST COMPANY EVER!!! CROOKS AND LIARS! Scott the manger sold me a queen size mattress in Aug 2016. I didn't receive delivery, until October! I was quoted 2 weeks. The mattress was DEFECTIVE. Gilles, the rep from the manufacturer SPRINGWALL, came to my home, inspected it and declared it defective. Scott did an exchange for another Springwall mattress, quoted me a delivery date of 8 to 14 days. 2 months later, and half a dozen calls, I was repeatedly told the mattress was enroute, ?(from scouduc). Every time I called, Scott advised me he would call the manufacturer and call me back. He NEVER ONCE called me back. Finally, I called the manufacturer, spoke with JEAN and she advised me that they had NO orders from Lawsons for my mattress, and that they would have to construct it and it would take 4 weeks. I called Lawsons, spoke with Tim for the 2nd time, (who had 2 weeks earlier, promised and GUARANTEED I would receive delivery of it the next week at the latest)....the mattress wasn't even contructed....I relayed the results of my investigation to Lawsons and Tracy called me the same day to book delivery! The delivery men came, they were polite, then proceeded to hand me a bill for $57.44 for delivery charges!! I advised them I already paid for the delivery charge on the first defective mattress, and politely but firmly refused to pay. Scott the manger, tried to stick me with a 2nd delivery charge! I also purchased an oven from them, my only prerequisite was that it be white, self cleaning an inexpensive. After 6 months of use, I got the manual out to read the self cleaning instructions...the stove I was sold by Scott..WAS NOT SELF CLEANING!! I have never dealt with such lack of character or integrity from any company as much as Lawsons. If you purchase a Springwall mattress from them, FULLY EXPECT A 2-3 MONTH DELIVERY DATE. The staff lies right to your face, Scott smiles at you as his sales ploy, then rams a knife right in your back. DEPLORABLE!!!!! BUYER BEWARE!! ZERO STARS
Ms. Ferris,It does not appear I can reply to your post nor create another post for your concern?We had tried on several occasions to try to come together on designs for you and unfortunately just could not connect. As said in our last correspondence, This is very unfortunate and sad for all involved. We believe you will be better served by another company in your area. Again very sorry for the inconvenience.Sincerely,James LawsonMr. Hills,I would like to apologize for taking so long to reply. This is not our actual Google review page, and it was only recently brought to my attention, and also why this is a post as opposed to a reply. I have personally looked into your issue and from what I have found, on the day the copper gas line was installed you had asked the gas tech. to change the location of the tank which required an additional twenty two feet of copper line. Our failing was that our gas tech did not have you sign a change order. If you truly still feel you were wronged please call my personal ext. #253 and I will happily arrange your additional cost to be refunded. Sincerely,James Lawson
I recently purchased all my home appliances (washer/dryer & kitchen appliances) and a bed from Lawson's, and I was very pleased overall with my service. I was very pleased with the attentive staff and excellent service who helped me pick out exactly what I wanted in all the appliances while staying within my budget. The home delivery service was great too, even when confronted with a couple challenges of fitting the appliances in correctly. I'm happy they offered the delivery service...they had helped set it up, and also cleaned up any traces they left of their delivery. It was an awesome establishment to make my major home appliance purchases, and I would definitely buy from there again if I need something else in the future!
Probably the worst place to do deals in Moncton. Went in April 2018 and ordered an outdoor kitchen BBQ, Stove and Cabinets. After waiting for 2 months did not hear from them. Returned and was told they could not find an installer. Found my own installer and paid in advance half the price. After 2 more months waiting we were called and order would not be shipped unless we pay the full amount. After paying the full amount only part of the order was sent and a mistake on a grill was made. When asked for the proper grill to be sent the manager Scott said the one I was looking for would not fit in the cabinet that we had. Still we had to pay extra $ 130 when the new Grill was even cheaper. After checking online I found out the grill that I wanted is the same size as the one he sold me and it would fit perfectly fine. It only means he is ignorant and incompetent or a liar. Would never deal with them again.
Lawsons Signature Kitchens is a Canadian Home Goods Store based in Moncton, New Brunswick. Lawsons Signature Kitchens is located at 194 Killam Dr, Moncton, NB E1C 3S4, Canada.
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